Shipping policy
Shipping Policy
At She's Elite Hair Co., we are committed to providing our customers with fast, reliable, and affordable shipping. Please review the following details regarding our shipping process:
Order Processing Time
- All orders are processed within 2 business days from the order date. Please allow another 7-10 days for order to ship.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an email confirmation once your order has been shipped.
Shipping Rates and Delivery Times
- We offer free shipping domestic (US) shipping and flat rate shipping for our Canada and Cayman Clients.
- Estimated delivery times for domestic orders are:
- Standard Shipping: 7–10 business days
- For international shipping, delivery times vary depending on the destination. Please allow up to ten days for delivery.
Shipping Carriers
We partner with the following carriers to deliver your orders:
- USPS
- FEDEX
- DHL
Once your order is shipped, you will receive tracking details so you can monitor your shipment.
International Shipping
- We currently offer international shipping to the Cayman Islands and Canada
- International customers are responsible for any customs duties, taxes, or fees associated with their order. These charges are set by the destination country and are not covered by She's Elite Hair Co.
Order Issues
If there are any issues with your shipment, including damage or lost packages, please contact our customer support team at hello@sheselitehair.com or within 2 days of receiving your order.
Address Accuracy
Please ensure your shipping address is accurate and complete. We are not responsible for delays or errors due to incorrect information provided during checkout.
Return Policy
For information on returns, please refer to our Return & Exchange Policy page.