Frequently Asked Questions (FAQs)
What kind of wigs do you sell?
Our units are made from:
1.Raw Hair
2. Virgin hair
We carry RAW hair bundles only.
How are the wigs constructed?
Our wigs are constructed:
1. By us in house on a sewing machine using mesh dome caps
2. By our vendors in a large factory using fabric based dome caps
What size are the wigs?
All units made in house are a size 22 (medium) unless otherwise stated.
Please read descriptions carefully before adding to cart.
All our factory made units are a size 23 - 23.5 inches. Factory made units are known to fit quite roomy as they are made at a safe size to cover pretty much all head sizes.
How do I know my head size?
Head size is determined by your circumference measurement.
Here's the link to an instructional video how to measure your head circumference.
https://www.instagram.com/reel/CrzV3miukK7/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==
For reference:
If your circumference is a 21- 21.5 you're considered a small
If your circumference is a 22- 22.5 you're considered a medium
If your circumference is a 23- 23.5 you're considered a large
Please read the description to see the wig size stated and compare against your head circumference to have an idea if the wigs will fit you or not before you purchase.
Can the wigs be worn glueless?
All our units can be worn glueless. A closure wig is our best recommendation for a completely glueless look ( no glue, no spray, no product).Our frontal wigs usually require some form of product (glue, melting spray or gel) for a flawless finish.
Can I self install or do I need a hairstylist to install this wig?
All our wigs come fully customized with lightly bleached knots, plucked hair lines and completely styled. All you have to do is cut your lace, apply make up to lace (or lace tint) that matches your skin and your unit is ready to wear. A trip to the hairstylist is not mandatory. Installs are also a form of self care so if you're not confident you will be able to self install, make your install appointment ASAP.
Can I reserve a wig?
No, wigs are not reserved for anyone at any point. All our products are first come, first serve basis.
Raw Hair vs. Virgin Hair...What's the difference?
Raw hair really is at the top of the hair food chain. It is the absolute best, pure quality hair that you can get and usually comes out of South East Asia or India. It holds curls better than virgin hair, it takes color better than virgin hair and is overall far superior in terms of quality than virgin hair. As such, it commands a much higher price.
When will I receive my order?
24-48 hrs processing time is mandatory for all orders.
SHIP/ DELIVERY TIME :
USA - 5 WORKING DAYS
INTERNATIONAL-10 WORKING DAYS
SHIPPING TIME FOR EACH UNIT IS STATED IN THE PRODUCT DESCRIPTION.
Is international shipping offered?
.
We ship internationally to the Canada ,Jamaica and the Cayman Islands only at this time.
Can this hair be colored?
Yes. We always recommend that you get your coloring professionally done. If possible, ask your stylist to recommend the appropriate products. Once virgin hair is colored it is no longer virgin and requires extra care, conditioning and moisturizing to remain in tip top shape. We occasionally offer DIY coloring tips on our Instagram page.
There is something wrong with my order! What do I do?
We take pride in providing only the best hair for our clients all the time, every time. In the event that there is a problem with your order, please fill out the contact form and a She's Elite Brand Ambassador will be in touch with you.
Can I make changes to my order after it's been placed?
Unfortunately we cannot make changes to your order once you have paid. Please review your order carefully before submission.
I ordered the wrong item, can I get a refund?
We do not offer refunds. All sales are final unless there was an error on our end. If the that is the case, your refund will be processed.