Shipping & Returns
We offer FREE SHIPPING on all orders $300+
24-48 hrs processing time is mandatory for all orders.
SHIP/ DELIVERY TIME :
USA - 5 WORKING DAYS
INTERNATIONAL-10 WORKING DAYS
SHIPPING TIME FOR EACH UNIT IS STATED IN THE PRODUCT DESCRIPTION.
We ship internationally to the Canada ,Jamaica and the Cayman Islands only at this time.
We are not responsible for any customs duties levied when the package reaches your country.
Please note that international orders are not shipped on weekends. Please review your order carefully and ensure that your shipping address is correct as this may result in delays.
We are also not responsible for any delays due to natural disasters and similar circumstances outside our control.
You will receive an email with a tracking number once your order has been shipped.
Once a tracking number is provided, please ensure you make the necessary arrangements to receive the package. We are not responsible for any lost or stolen packages as a result of customer unavailability. Please track your order periodically.
You will not receive a refund for lost/stolen packages. Your order will not be replaced.
If you have not received a tracking number within 10 days of placing your order, please fill out our contact form and a member of our team will be sure to assist.
Orders cannot be changed or modified neither can they be cancelled for full refunds. We do not offer refunds due to the nature of our products.
We pride ourselves with providing our clients with top quality products. If you receive hair that is damaged, defective, or materially different, please report this to us by emailing hello@sheselitehair.com for the matter to be looked into.
In order for an exchange to be possible ,product must be in its original condition. An exchange will not be made if product has been unraveled, co-washed, or manipulated in any manner from its original state.
