When will I receive my order?
24-48 hrs processing time is mandatory for all orders.
SHIP TIMES VARY ACCORDING TO THE CATEGORY OF PURCHASE MADE AND ARE AS FOLLOWS:
1. Affordable Pre- Made wigs - 4 to 5 working days (DHL/Fed ex)
2. Affordable Ready to wear wigs - 10 working days (Priority mail)
3. Luxury Ready to wear wigs - 10 working days
We ship to the USA and Canada only at this time.
Can this hair be colored?
Yes. We always recommend that you get your coloring professionally done. If possible, ask your stylist to recommend the appropriate products. Once virgin hair is colored it is no longer virgin and requires extra care, conditioning and moisturizing to remain in tip top shape. We occasionally offer DIY coloring tips on our Instagram page.
There is something wrong with my order! What do I do?
We take pride in providing only the best hair for our clients all the time, every time. In the event that there is a problem with your order, please fill out the contact form and a She's Elite Brand Ambassador will be in touch with you.
Can I make changes to my order after it's been placed?
Unfortunately we cannot make changes to your order once you have paid. Please review your order carefully before submission.
I ordered the wrong item, can I get a refund?
We do not offer refunds. All sales are final unless there was an error on our end. If the that is the case, your refund will be processed.